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Refund & Cancellation Policy

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Template notice: This policy is written generically because the Site does not currently list fixed prices, deposit amounts, or a formal Statement-of-Work template. Every [bracketed placeholder] below needs a real number from you before this page reflects how you actually work — and it should still be reviewed by an attorney, since services agreements can carry consumer-protection obligations depending on your clients' location.

1. Discovery Calls

Discovery calls booked through this Site are free. You may reschedule or cancel a booked call at any time using the link in your confirmation email/SMS, ideally at least [X hours] in advance as a courtesy. No payment is collected for a discovery call, so no refund applies.

2. Project Deposits & Bookings

Paid engagements (automation builds, CRM setups, bookkeeping services) begin only after a separate proposal or Statement of Work is signed. [Describe your deposit policy — e.g. "A non-refundable deposit of X% is required to reserve a project start date."]

3. Cancellation by Client

[Describe notice period and any cancellation fee — e.g. "Clients may cancel a scheduled project with at least X days' written notice. Work already completed at the time of cancellation is billed at the agreed rate; the deposit covering that work is non-refundable."]

4. Cancellation by Mikey Markets

If we need to cancel or reschedule a confirmed engagement, we will notify you as soon as reasonably possible and offer a new date, a partial refund for undelivered work, or both, depending on the circumstances.

5. Refunds for Undelivered Work

If an engagement is cancelled before work begins, any deposit collected specifically to reserve that start date is [refundable / non-refundable — choose one and state any conditions]. If work has already started, you will be refunded for any portion of the project not yet delivered, less any costs already incurred (e.g., third-party software or setup fees already paid on your behalf).

6. No Refunds for Completed or Delivered Work

Because our services are custom-built automation systems and bookkeeping work — not physical goods — once a deliverable (a workflow, pipeline, or completed bookkeeping period) has been delivered, reviewed, and accepted by the client, it is not eligible for a refund. If a delivered system doesn't work as specified in the agreed scope, we will make reasonable efforts to fix it at no additional charge within [X days] of delivery, before any refund is considered.

7. Dispute Resolution

If you're unhappy with a delivered engagement, contact us first — most issues can be resolved directly. If we can't reach agreement, disputes are handled per the "Governing Law & Dispute Resolution" section of our Terms & Conditions.

8. Contact